Top 10 Questions

Has my order been placed?
When will my order be processed?
Where will I be seated?
What if there is a difficulty with my credit card transaction?
Why didn't I have received a confirmation of my order?
How do I get a refund on a cancelled or postponed event?
Are my tickets transferrable to other people?
How can I book accessible seating
How can you offer tickets in advance of other outlets?
Can I make an amendment to my order?

My particular concern isn't answered here...

Has my order been placed?
If your order appears in your Account history, then tickets have been reserved for you - subject to credit card clearance. To check the status of an order, log in to your Account History.


When will my order be processed?
Orders are normally processed within a few days of being placed. On rare occasions there may be a short delay due to the popularity of a particular event.
However, if your order appears in your Account History, then tickets have been reserved for you subject to credit card clearance.

Orders are processed in the order they were received.Tickets will be sent to you within 14 days of the general release of the tickets or the date of your order, whichever is later.


Where will I be seated?
Wonderland Promotions' ticket allocation policy allows tickets to be purchased based on purchaser's choice on our Ticket Selection page.

We offer customers the ability to select between, for example, seated or standing tickets; or to choose between different pricing bands. This choice is made when the customer is selecting tickets and placing an order.

We do not offer the ability to choose particular seats. However, our ticket stock covers all areas of each venue.

Tickets are allocated based on the best possible seats available in the purchaser's preferred type or price band. This will be determined by our box office staff at time of processing.

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What if there is a difficulty with my credit card transaction?
You as the customer are responsible for providing accurate information when booking. Most often, problems are as a result of incorrect credit card information being submitted to us.

If we do encounter a problem, unforunately your order will be cancelled. If you wish to order the tickets again, you must place a new order.

Please enter all of your details carefully when submitting an order.



Why didn't I received a confirmation of my order?
The old saying 'The customer is always right' is true - except, it seems, when it comes to entering e-mail addresses into web forms!

Our order confirmations are automatically sent to the e-mail address stored for you on our system. If this is inaccurate then the confirmation will never reach you!

If you are concerned about an order, log in to your Account History or contact us. If your order appears in your Account history, then tickets have been reserved for you - subject to credit card clearance. Always enter your email address carefully when registering.

Oh, and one other possibility... Hotmail accounts are notorious in their willingness to block emails, bounce emails and push valid emails into their spam folders!


How can you offer tickets in advance of other outlets?
As we are the organisers and promoters of the events on this site, for some events we can offer our on-line customers our pre-release booking service. Registered users of this site can often reserve tickets days before they are released for general sale.

Note: If you reserve tickets using our pre-release booking service, please be aware that ticket numbers will not be allocated until after the actual release date.

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How do I get a refund on a cancelled or postponed event?
Sometimes an event may be cancelled or rescheduled by the promoter, band or venue. Should this happen, we will contact you by e-mail using the email address you use to log into your account. Please read our Returns Policy for more information.

Are my tickets transferrable to other people?
We are opposed to ticket touting and any indication of this will result in the tickets being cancelled and money refunded. Tickets can not be re-sold for more than face value in any circumstances.

How can I book accessible seating?
Seating locations in various price ranges are available for our disabled patrons.
To purchase accessible seating for an event, please place your order via our telephone hotline on 0870 2434455 stating your needs.


Can I make an amendment to my order.
We accept orders only through our official on-line order page. We do not accept amendments to orders and we do not accept responsibility for errors in the information supplied on an order.

If you require extra tickets, you must place an order for those tickets.

We will process each order on an individual basis and do not accept responsibility for matching previous orders with new orders.


My particular concern isn't answered here.
If you have a query which is not covered either here or within our Terms and Conditions please do not hesitate to contact us here.

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